Return & Refund Policy
At The Artisans, every piece is handcrafted with care, tradition, and time-honoured skill. We want you to love what you receive, and we stand behind the quality and authenticity of our work. However, if you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns on eligible items within 7 days of delivery.
To qualify for a return:
-
The item must be unused, unworn, and in its original condition and packaging.
-
It must be returned with the original tags, labels, and authenticity certificates (if applicable).
-
Custom-made, monogrammed, or sale items are not eligible for return.
To initiate a return, please email us at help@theartisans.world with your order number and reason for return. Once approved, you will receive instructions for shipping the item back.
Please note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
-
If approved, a refund will be processed to your original payment method within 5–7 business days.
-
If your return is not accepted (due to damage, signs of wear, or late return), the item will be shipped back to you.
Exchanges
We currently do not offer direct exchanges. If you would like to replace your item, please return the original for a refund and place a new order.
Damaged or Incorrect Items
In the unlikely event that your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with clear photographs. We will arrange a replacement or full refund at no additional cost.
Contact Us
For return requests or any questions, please reach out at:
📧 help@theartisans.world
📞 +91 9797 778 000